Support Service Offerings
Blackhawk Technology Consulting LLC support services provide world-wide, dedicated, expert and reliable support. We offer 24x7x365 call center support, nation-wide field service, implementation support, product support and services and solutions support. Our unique modular approach ensures flexibility and the appropriate level of customization to meet any specific business need. Working with our technical experts, you choose the support options that best fit your organization.
The Blackhawk Call Center
The Blackhawk Call Center is staffed with knowledgeable technical support professionals. It is equipped with remote monitoring technology, a call management system, a customizable Internet interface, call switching, a problem replication lab, mission critical support procedures, and an automated escalation policy system. It is designed to fit your needs from beta testing through the first shipment of a product/service/solution and product upgrades.
Support Service Offerings
If you are already familiar with our Support offerings, please feel free to use the drop down menu to and jump right to more information on our Support offerings. If not, by reading on, you can find brief overviews of our offering and links to more information.
Blackhawk Complimentary Support Offering
Blackhawk Technology Consulting LLC offers 30 consecutive calendar days of complimentary support on all of our services, solutions and products. Services, solutions and product support requests will be submitted via our support site and responses will be sent via e-mail. This complimentary support can be obtained by submitting a support request from: support@blackhawk-tech.net. You will be given an opportunity to search our Knowledge Base for articles that may give you the information needed immediately or you may continue on to file a support request.
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Blackhawk Business Critical Support Option
The Blackhawk Business Critical Support Option is offered as a supplement to the Blackhawk Platinum Support Offering. For each supported data center team, this service provides personalized Reactive and proactive support services for Blackhawk customers with business critical services and solutions. The Blackhawk Business Critical Support Option provides the highest level of personalized, proactive customer support available from Blackhawk Technology Consulting LLC.
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Blackhawk Per Incident Support Offering
The Blackhawk Per Incident Support Offering is designed to meet the needs of individual consumers or customers with no or small data centers and software development organizations. Blackhawk Technology Consulting LLC offers per incident support for all of our services, solutions and case-by- case-basis for the products that it sells, allowing access to support as you need it. With per incident support, customers can choose to log cases and receive responses wither through the web or via the phone, depending on the service, solution or product.
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Blackhawk Site Support Offering
The Blackhawk Site Support Offering is designed to offer customers who have purchased one of our services, solutions and products with 50 or more licenses. Site support allows customers to aggregate all of their support contracts for the services, solutions and products from which they have purchased from Blackhawk into a single contract. All product licenses purchased through Blackhawk for Level 1 and 2 supports covered for a site support customer team will be covered for business hours support.
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Blackhawk Continued Support Offering
The Blackhawk Continued Support offering is designed for non-critical applications and platforms which require support during normal business hours. Our Global Support Center has been strategically placed to provide you with fast and efficient access to the Global Support Center in your region. Each center is staffed with engineers that can provide industry leading expertise in virtualization technologies and years of experience supporting virtualization technologies in real-world customer environments. Here at Blackhawk Technology Consulting LLC, we are committed to delivering enterprise-class support and customer service. Our success is your success.
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Blackhawk Gold Support Offering
The Blackhawk Gold Support Offering is designed for non-critical applications and platforms which require support during normal business hours. Our Global Support Center has been strategically placed to provide you with fast and efficient access to the Global Support Center in your region. Each center is staffed with engineers that can provide industry leading expertise in virtualization technologies and years of experience supporting virtualization technologies in real-world customer environments.
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Blackhawk Platinum Support Offering
The Blackhawk Platinum Support offering is designed with your critical production environment in mind, whether that is your data center or your business critical applications. Our Global Support Center which is located in Oregon and New Jersey are staffed around the clock to provide you and your business access to our industry leading expertise in virtualization technologies and professional services.
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Blackhawk Silver Support Offering
The Blackhawk Silver Support Offering is designed for businesses that purchased any of our services and solutions which have a 2-month support plan which is included in the price of your service or solution. Silver support requests are submitted via the Blackhawk Support web site only. Subscribers to this service should take advantage of our online knowledge base, documentation and discussion forums.
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Support Services
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Contact Support
To reach our support center, please call: 541-654-0952 or e-mail us at: Support.