Support: We are there when you need us

As it is with the technology industry, for years, software and hardware vendors dictated the type of support that clients could receive. These choices included 8hrs/day 5/days a week, 7/24, and an on-site support option for those instances when the clients needs called for a higher degree of technical expertise at the business site. The on-site option came at a high price to the businesses which needed it, making it an expensive choice.

Blackhawk Technology Consulting LLC, specializing in helping businesses realize their virtual tomorrow, today, has developed a support offering to meet the most demanding needs of businesses, while at the same time keeping it affordable and flexible. This ensures that the clients are in full command, every step of the way.

Support Plan Offerings

The Blackhawk Technology Consulting LLC Support Team can offer businesses with a support plan which is tailored to their specific business needs. The support plans offer the following:

• Expert telephone technical support services 24/7
• Expert on-site support and consulting
• Training services for all virtualization technology services and solutions
• Web-based access for openning new trouble tickets and for tracking the resolution of incidents
• Direct access to the Blackhawk Technology Consulting LLC Tier 3 Support members from the first call
• Single point of contact for all of your virtual technology services and solutions

Blackhawk Technology Consulting LLC Support Team: We are there to help you

The main goal and priority of Blackhawk Technology Consulting LLC Support Team's is to help every client be more successful in using the applications and products supporting their virtualization service and solution. The Blackhawk Technology Consulting LLC Support Team members are dedicated to listening to the clients needs, so that we can create and implement the very best solutions to exceed the businesses needs and goals.

Blackhawk Technology Consulting LLC Support Team: Our 3-tier support model
The Blackhawk Technology Consulting LLC Support Team are available 24 hours a day, 365 days a year. Our support center and team is structured on a three tier model which provides for the most optimal and reliable utilization of resources and rapid response to clients issues.

Blackhawk Technology Consulting LLC Tier 1 Support:
Blackhawk Technology Consulting LLC Tier 1 Support members provide clients with a basic level of support on such issues as planning, design, testing, implementation, and support issues, as it relates to the clients support agreement. In addition to this, they qualify calls which require escalation and direct them to the appropriate support personnel at the next tier.

Blackhawk Technology Consulting LLC Tier 2 Support:
Blackhawk Technology Consulting LLC Tier 2 Support members are trained in specific areas of virtualization technologies to give the best support possible in the shortest amount of time. If the issue requires further escalation, then it is refered to a Tier 3 Support member.

Blackhawk Technology Consulting LLC Tier 3 Support:
Blackhawk Technology Consulting LLC Tier 3 Support members monitor and oversee ongoing technical support issues in the lower two tiers to ensure for a rapid and reliable resolution and detect any broader problem or issue within our network.

The Blackhawk Technology trouble ticket tracking system enables our Client Support personnel to instantly notify the contact person of the trouble ticket status either at a predetermined interval, at a specific request, or at a change of status.

The Blackhawk Technology Consulting LLC Support Team is there to help you!

• Call for support: During regular business hours, Monday through Friday, 8:00 A.M. to 5:30 P.M. Call 541-501-1943 to speak to a live Blackhawk Technology Consulting LLC Support Team member who will promptly take care of your request
• Email Support: Send the Blackhawk Technology Consulting LLC Support Team an Email at: support@blackhawk-tech.net and tell us your situation
• Contact Us Online: You can use our Online Request Form and let us know what issues that you are dealing with.
• After Hours Support: A 24/7 support is available to keep your virtual solution up and running. Call us at 541-501-1943 to receive a response from a Blackhawk Technology Consulting LLC Support Team member

For a complete listing of our support services offering, please click on the link below and you will be directed to our Blackhawk Support Services datasheet.

More Information